Returns, Cancellations & Refunds
We want you to be happy with what you receive. If something isn't right, contact us at hello@jewelwink.in and we'll sort it out.
Cancellations
You can cancel an order any time before it is dispatched by emailing us with your order number. Once an order has been handed to India Post it can no longer be cancelled, and the return process below applies instead.
Returns
Raise a return within 7 days of delivery by emailing hello@jewelwink.in with your order number and photographs of the item.
To be eligible, the item must be:
- unused and unworn, in its original condition
- returned with all original packaging and tags
Damaged or incorrect items
If your order arrives damaged, faulty, or is not what you ordered, email us within 7 days of delivery with photographs. We cover return shipping in these cases and will replace the item or refund you in full, whichever you prefer.
What we can't accept
- items that have been worn, damaged after delivery, or altered
- items returned without their original packaging
- for hygiene reasons, earrings cannot be returned unless they arrive damaged or faulty
Refunds
Approved refunds are issued to the original payment method used at checkout. We do not offer cash refunds, store credit, or refunds to a different account.
Once processed, refunds typically appear within 5–7 working days, depending on your bank or card issuer. We currently issue full refunds only — partial refunds are not supported.
You'll receive an email as soon as a refund is processed, and the order status in your account will update to reflect it.
Payment
All orders on Jewelwink are prepaid. We do not offer Cash on Delivery. Payments are processed securely by Razorpay — we never see or store your card details.
Contact
hello@jewelwink.in · +91 00000 00000
Monday to Saturday, 10am – 6pm IST